Billing & Plans

Mahana offers four plans sized for different business needs. This guide covers what each plan includes, how message limits work, and how to manage your subscription.

Plans Overview

Plan	Price	Messages	Users	KB Entries	Workflows
Starter	$29/mo	500	2	15	5
Standard	$69/mo	1,500	5	30	10
Growth	$129/mo	3,000	8	45	15
Pro	$249/mo	5,000	10	60	20

What's Included

Every plan includes four types of limits:

Monthly messages - The total number of text messages that can be exchanged in a month. Both incoming customer texts and outgoing AI replies count toward this number.
Team members- The number of staff accounts that can log in to the Mahana dashboard. If you need more people to view or respond to conversations, you'll need to upgrade.
Knowledge base characters - The total character count across all knowledge base entries you add to teach the AI about your business. More characters means the AI can handle a wider range of customer questions.
Workflows - The number of automated workflows you can set up to trigger messages or actions based on customer activity.

Message Limits

Both inbound customer texts and AI auto-replies count toward your monthly message total. Here's what happens as you approach the limit:

At 80% usage - Mahana sends you an email heads-up so you have time to upgrade before hitting the cap.
At 100% usage- Incoming customer texts are still received and saved to your inbox, but the AI stops sending auto-replies and your team can't send manual replies either. You'll need to upgrade your plan or wait until the counter resets.
Monthly reset - Your message counter resets on the 1st of each month. Any unused messages do not roll over.

If you regularly hit your limit before month-end, upgrading to the next plan is the easiest fix. You can do this at any time through the billing portal and your new limit takes effect immediately.

Managing Your Subscription

Only the account owner can manage billing. To access your billing settings, open the account menu in the top-right corner of the dashboard, go to Billing, and click Manage Billing.

This opens a secure Stripe Customer Portal where you can:

Update your payment method
Change your plan (upgrade or downgrade)
View and download past invoices
Cancel your subscription

The billing portal is powered by Stripe, the same payment processor used by millions of businesses. Your card details are never stored by Mahana directly.

Upgrading or Downgrading

You can change your plan at any time through the billing portal. Select the plan you want and confirm the change - your new limits take effect immediately. There's no waiting period in either direction.

When upgrading, Stripe will charge a prorated amount for the remainder of the current billing period. When downgrading, the change typically takes effect at the start of your next billing cycle.

If You Cancel

If you cancel your subscription, your account is suspended and your dedicated phone number is released. Customers who text that number will no longer reach you through Mahana.

Your data - conversations, knowledge base entries, and settings - is preserved, but you won't be able to log in to the dashboard while your account is suspended. To reactivate, you would need to sign up for a new plan.